# -*- coding: utf-8 -*- # from django.conf import settings from django.utils.translation import ugettext as _ from common.utils import get_logger, reverse from common.tasks import send_mail_async logger = get_logger(__name__) def send_login_confirm_ticket_mail_to_assignees(ticket, assignees): recipient_list = [user.email for user in assignees] user = ticket.user if not recipient_list: logger.error("Ticket not has assignees: {}".format(ticket.id)) return subject = '{}: {}'.format(_("New ticket"), ticket.title) detail_url = reverse('tickets:login-confirm-ticket-detail', kwargs={'pk': ticket.id}, external=True) message = _(""" <div> <p>Your has a new ticket</p> <div> <b>Title:</b> {ticket.title} <br/> <b>User:</b> {user} <br/> <b>Assignees:</b> {ticket.assignees_display} <br/> <b>City:</b> {ticket.city} <br/> <b>IP:</b> {ticket.ip} <br/> <a href={url}>click here to review</a> </div> </div> """).format(ticket=ticket, user=user, url=detail_url) send_mail_async.delay(subject, message, recipient_list, html_message=message) def send_login_confirm_action_mail_to_user(ticket): if not ticket.user: logger.error("Ticket not has user: {}".format(ticket.id)) return user = ticket.user recipient_list = [user.email] subject = '{}: {}'.format(_("Ticket has been reply"), ticket.title) message = _(""" <div> <p>Your ticket has been replay</p> <div> <b>Title:</b> {ticket.title} <br/> <b>Assignee:</b> {ticket.assignee_display} <br/> <b>Status:</b> {ticket.status_display} <br/> </div> </div> """).format(ticket=ticket) send_mail_async.delay(subject, message, recipient_list, html_message=message)